experience
telecommunications
insurance & finance
government
health
retail
transport & public services
Adaptation of Oracle Communications Billing and Revenue Management 7.5 (BRM) for Mexican Cable TV operator.
Main activities
The Oracle BRM customization is used fix Incident and create new features con the billing platform, adapting the modules of Billing, Invoicing, Payments and Collections.
Duration and resources
Project with 6 months duration and the participation of 4 engineers specialists in Oracle BRM.
Requirements gathering, designing and building a configurable credit assessment engine of customers who want to acquire a mobile phone plan.
Main activities
Simplified application to perform preliminary credit assessment of customers who want to acquire a mobile phone plan. Multi-device application.
Duration and resources
Execution of the project in 8 months, with a team of 1 Project Manager, 3 Development Engineers and 1 QA Analyst.
Reengineering and implementation of the Customer Care Portal to massive consumer segment, for the largest mobile operator in Chile. This platform impacted 6 million users.
Main activities
The platform upgrade in addition to requiring performance improvements over
previous version and incorporating a series of new functionality, was designed to
provide the operator with improvements in modularity, scalability and security. Some of the new functionality included Claims Tracking and Integration with payment methods (WebPay, CMR, Servipag and Banco Santander).
Duration
The entire project lasted 24 months.
Dynamic comparison exercise of real rates versus theoretical rates defined by the business and required to be conducted periodically by the income control area of the mobile operator.
Main activities
This system analyzes whether the operator's theoretical tariffs have any difference with the actual tariffs calculated by the network’s Virtual OVPN (ORGA Virtual Private Network) rate system. The output of the process is information required to generate reports and graphs of the dispersions which allow detail analysis of detected anomalies. The system reads and analysis of the ICR files (record of valued use of OPSC), loading the anomalies data base with the discovered anomalies. The system was designed and implemented to process large volumes of information over short periods of time, with performance in the order of 1 million records analyzed per hour.
Duration and resources
Project was completed in 12 months, using Waterfall methodology, and a project team of 1 Project Manager, 2 Development Engineers and 1 QA Analyst.
Integration of Video on Demand platform with Operator's Billing system.
Main activities
System that allows managing rental of movies and events for TV subscribers of Claro's satellite service, through the administration of the service status (decoders) and the quota of cash for rental assigned to each client. Based on integration with the Seachange content provision platform for the control of rental quota in Line, the authorization to the platform for requested rentals and capture of completed rental events. The VOD system is also integrated with the Client’s billing system, delivering detail of the billable events according to the evaluation of parametric business rules.
Duration and resources
Project with 8 months duration and the participation of 1 Project Manager, 2 Engineers of Development and 2 Analysts QA.
Development of functionalities and interfaces to manage the mobile operator’s Benefits Club award points program.
Main activities
Set of functionalities and interfaces to manage the Mobile Operator's Club award points program. The scope of this project included added functionality to the Customers Service systems, the reload platform was integrated with the award points system to enable use of points for purchases of bundles of products and a WEB-based Accumulation system maintenance enabling system configuration and operation via parameters.
During the second phase of the project, the construction of the accumulation support system, exchange, expiration and points display for the customer, thus providing a complete loyalty program system for the operator.
Duration and resources
The first phase of the project required 6 months with the participation of 1 Project Manager, 2 Development Engineers and 1 QA Analyst, and the second phase was completed in 9 months with an equivalent project team.
Reload service system for mobile voice and data services for pre-paid market segment of customers (over 5 million customers).
Main activities
System built to process cash reload for prepaid mobile service, controlled account and mobile broadband plans, enabling transactions from systems such as POS, IVR, and WEB. The system was implemented based on a layer schema to enable support of high levels of transactions. These layers are mainly Validation and Reload, distributed through various modules. The Validation layer included commercial and general validations. Within the commercial validations included, black lists, gray lists, and business validations (for example, reloads made with POS registers in pharmacies, commercial stores, etc.).
General validations included mobile validation, validation of amount of cash to be reloaded, etc. For the reload layer, the modules included: reload, reconciliation, alerts, reversals, etc. The system included a WEB-based administration interface enabling configuration of validations required for each customer profile (or shops), start or stop service, and configuration of a series of system parameters (bonuses associated with recharges, etc.), among others. The second phase of the project included integration with major retail companies in Chile, as well as new business rules: retry handling, reload balancing, promotion management, integration with IVR, points reload exchange, etc.
Duration and resources
The duration of the project was 24 months, with a full staff of 1 Project Manager, 4 Development Engineers and 1 QA Analyst.
Unification of customer portfolios from paid and free of charge services and subsequent implementation of commercial activities.
Main activities
Integration and unification of the different customer registration databases and payment services (subscription and pay for use) as well as free service of the main ISP and Portal manager in Chile, to obtain an overall view of the client portfolio, its services and products, thus facilitating the management and offering of paid products. Development was carried out in a layered model with integration components to encapsulate business logic, integrated directly with Oracle BRM 6.5 for the management of customers, products, services and charges.
Duration and resources
Duration of the project was 6 months, with 1 Project Manager and 3 Development Engineers.
Oracle platform based solution for the automated Government Development Agency's beneficiaries business processes. Additionally, this project included and updating of the formalization process.
Main activities
Implementation of the automated processes that enable proper and efficient routing and distribution of the application based on existing conditions and background information provided, complete the nominations and the adjudication process and subsequent monitoring of the project execution and its subsequent closure. This project also included additional needed functionality for the formalization process and migration of the following BPM flows to Oracle BPM 12c Business: agreement creation, agreement modification, agreement acceptance, resolution creation, resolution modification, affected resolutions, budget validation, resolution acceptance, formalization and closure.
Duration and resources
The project lasted 12 months, with the participation of 1 Project Manager, 5 Development Engineers, 1 QA Supervisor and 1 Tester.
Electronic processing system, which allows creation of various online procedures that a citizen may need, through interconnection with other institutions such as Internal Revenue Service (SII) and Customs, as well as the implementation of electronic payment.
Main activities
Unified platform enabling on-line formal submission of declarations, allowing the communication with Treasury for electronic payments, the Internal Tax Service (ie IRS) for the validation of legal representation and customs for the entry of products. In addition, the system makes use of the advanced digital signature, according to the Chilean legislation, together with interoperation with different entities of the State, as well Municipalities via Webservice.
Design and implementation of the Information Transfer of Support to Regulatory System, through a unified platform for requesting, receiving and validating massive information in support of the various audit processes.
Main activities
Technological information support system for the regulation, which allows online collection of information related to entities supervised by the regulatory agency, which carrying out the necessary validations to enable upload into the existing analysis system.
Currently the system is installed in the of electric and fuels regulatory agency and the undersecretariat of telecommunications.
Duration and resources
The complete development of the project took 12 months.
telecommunications
insurance & finance
government
health
retail
transport & public services
Chilean subsidiary of America Movil, delivers mobile, internet, televisión and fix telephony, reaching 6 Milliion customers, and being the third mobile operator in the country.
Acquired in 2015 by an international investment found, and now known as WOM, have quickly growth to 2 Million customers on mobile service in less than two years, reaching almost a 6% market share.
Chilean subsidiary of Liberty Global, VTR delivers fixed broadband, voice and video, and since 2012 mobile services. 2016 Incomes USD1,100 Million, 1,2 Million customers and 3,600 employees.
ISP and Portal subsidiary of Telefonica founded in 1999, that in 2005 brings broadband service to over 300,000 customers.
Telefonica’s brand used to provide mobile and fixed services, such voice, data and video, covering all Chilean territory. On 2015 Incomes of USD2,467 Million and 10 Million customers.
Telecom Argentina’s mobile service brand, reaching in 2012 second place on market share with 18 Million customers.
A joint venture between Dish Networks Corporation and MVS Comunicaciones, Dish Mexico delivers satellite video services.
Through its fiber optics country wide network, TotalPlay offers fix services of television, broadband and telephony.
Insurance branch of BICE financial group.
Manage assets over USD40,000 Million on all of its financial product portfolio.
An Insurance retail branch that belongs to Ripley, one of the largest Chilean retail group.
Chilean financial group that manage assets over USD14,000 Millions, and with business in several financial areas, like mortgage, investment founds, factoring and others.
Chilean subsidiary of Rabobank, world largest food financial organization.
Chilean subsidiary of Banco Santander spanish financial group, being into the four largest chilean banks.
- Inglés
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BE MicroEmpresas is a division of BancoEstado focused into small business, looking to support them financially. It's the Chilean largest financial service in this segment.
Having more tan 615k subs around the country, it is the largest Financial Coop with Savings and Credit services. Incomes 2015: USD307Millions.
Main Credit Card operator in Chile, manage all MasterCard, VISA and American Express transactions, plus other local reatil and financial payment cards.
Its a Chilean bank that belongs to the largest retail operator, wich also have business in Colombia and Peru. 2015 incomes reach USD307 Millions.
Founded in 1955, is a private and non-profit organization focused into bring benefits and social products to Chilean workers and pensioners affiliates, protecting them from social and economic contingencies. In 2015 incomes reach USD394 Millions.
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Inglés - Lorem Ipsum es simplemente el texto de relleno de las imprentas y archivos de texto. Lorem Ipsum ha sido el texto de relleno estándar de las industrias
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